Do you accept returns or exchanges?

We don’t, due to the fragile nature of ceramics we'd rather not risk a
possible breakage in the mail, and don't want our collectors to feel
pressured to be top-notch shippers! Please contact us if there's a
problem with your order, we’ll always do our best to resolve any issues.

Are your pots microwave and dishwasher safe?

We always prefer hand washing in the sink, however, unless otherwise stated all our pots are dishwasher safe.

Microwaving is fine, unless otherwise stated, but try to prevent any extreme temperature
changes to avoid thermal shock. Be careful pouring boiling water
directly into pots, instead let liquids cool slightly and steep. we want you to have your pot for a lifetime so taking extra care by handwashing and watching out for extreme temprature changes will help.

What do I do if my item arrived damaged?

Our items are always packaged with great care, however
ceramics are still fragile and breakages can happen. If
it does, be sure to let us know via email and include any photos of the
damage. We prefer that you send this info within 7 days of receiving
your item. We will do our best to resolve the issue!