Shipping policy

Shipping Policy – Pathhead Pottery

Thank you for shopping with Pathhead Pottery! We’re a small pottery studio based in the UK, and we take great care in packing and shipping your handmade pieces safely to your doorstep.

Shipping Locations

We currently ship to:

• All UK Mainland addresses

• Northern Ireland

• Scottish Highlands & Islands

• Channel Islands & Isle of Man

International shipping may be available on request. Please contact us directly for a custom quote.

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Processing Time

All orders are processed within 2–5 business days. You will receive an email notification when your order has been dispatched, including tracking details (if applicable).

Please note:

• Custom or made-to-order items may require additional time. Lead times will be specified on the product page.

• All items are shipped via Royal Mail, Evri, or DPD, depending on size and location.

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  Packaging

  All items are carefully wrapped in eco-friendly and recyclable packaging, where possible, to ensure your pottery arrives safely and sustainably.

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  Local Pickup

  Local collection from our studio in Pathhead is available at no cost. Select "Local Pickup" at checkout, and we’ll contact you to arrange a convenient time.

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  Shipping Delays

  Please allow extra time during busy periods (e.g., holidays) or for rural locations. While we do our best to ensure timely delivery, delays caused by the courier or weather are unfortunately out of our control.

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  Damaged or Lost Items

  If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll arrange a replacement or refund where appropriate.

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  Questions?

  If you have any questions about shipping or need help with a specific order, feel free to reach out at marthamacdiarmid1@gmail.com or use our contact form.

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